Frequently Asked Questions
Discover everything you need to know about shopping with Scanlan Theodore.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only, and final sale items cannot be returned.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on the carrier's website to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, Scanlan Theodore ships to most international destinations. Shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How do I determine my correct size?
To assist with your selection, we provide a detailed Size Guide on each product page. Our collections generally follow standard sizing; however, if you are between sizes or need specific garment measurements, our boutique stylists are available via Live Chat for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Can I modify or cancel an order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our Customer Care team immediately. Once an order has reached the packing stage or has been dispatched, we are unable to make further modifications.